Shipping Costs

Delivery of your wood floor products safely and on time is incredibly important to us. We work incredibly hard to ensure that your order arrives in a stress-free manner. For all orders under £250 (incl. VAT), the Shipping Rates apply based on the total weight of your order.

Shipping Rates are calculated at Checkout, depending on the total weight of your order.

Please Note: we only ship to mainland United Kingdom

 

Bulk Orders

For orders weighing over 100kg, we are unable to offer standard shipping. Please get in touch with us if you'd like to place a bulk order and we will confirm shipping rates and times with you personally.

 

 

Returns Policy

We want you to be 100% happy with your products, so we offer a number of options for Returns.

 

Damaged Products

If products arrive damaged, please contact us directly to arrange return and replacement.

 

Unwanted Products

If you change your mind, unopened, sealed products can be returned to us in their original condition within 90 days of your order date, provided they have at least 3 months left on their expiry date (where applicable).

When returning unwanted goods, it is your responsibility to ensure that the products are packaged securely against any damage in transit. If you fail to properly protect returned goods, we will be unable to issue a full refund.

To return unwanted products, please contact us by email to notify us of the return, and then securely package your products with a note inside the package stating your order number and a contact telephone number.

Returned items should be shipped to our warehouse:

Floorstop Centre Limited

Unit C5, Cuxton Road

Parkwood

Maidstone

ME15 9YF

 

Upon receiving your returned goods in unopened, original condition, we will process your refund. Please note: your shipping and returns costs will not be refunded.

What if the colour isn't right?

We are unable to accept returns on items that have been opened or tested on your wood floors. Many of our products are available in sample sizes, so that you can test the colour finish prior to purchase.